We make every effort to keep your videoconferencing service avaialble for at least 99 percent uptime monthly, excluding regularly-scheduled maintenance or force majeure events. We will be sure to inform you of any maintenance that is not on our regular maintenance schedule.
Find all Zoom downloads here:
Or contact our Help Desk.
U.S. Toll-Free 1.888.665.8640
A technician will answer your call within 60 seconds,*
or your email within 24 hours.
*We've set a high standard to answer 80 percent of the calls our technicians receive within 60 seconds.
We offer three tiers of technical support for you to choose from:
Tier 1 Support
Real-time support escalation
Prompt and accurate service
Tier 2 Support
Subject matter expert
Track helpdesk tickets and top issues
Leader and participant callbacks
Tier 3 Support
Qualify software issues
Track defect and enhancement list
Software and system engineering
Help Desk Support
If immediate attention is required, please dial the help desk support number listed below to speak with a customer support technician.
Phone service level goal: 80% answered in 60 seconds or less Email service level goal: Response within 24 hours of e-mail receipt.