+1.888.222.5674 or +1.404.699.2002

UCAnyTime & Avaya Scopia Support

 

We make every effort to keep your videoconferencing service avaialble for at least 99 percent uptime monthly, excluding regularly-scheduled maintenance or force majeure events. We will be sure to inform you of any maintenance that is not on our regular maintenance schedule.

 

Find answers here:

UCAnyTime Knowledge Base

UCAnytime Fact Sheets 

Or contact our Help Desk.

U.S. Toll-Free 1.888.665.8640

or 1.404.490.4220

Email: support@gisolutions.com

A technician will answer your call within 60 seconds,*

or your email within 24 hours. 

*We've set a high standard to answer 80 percent of the calls our technicians receive within 60 seconds.


We offer three tiers of technical support for you to choose from:

  • Tier 1 Support
    Real-time support escalation
    Prompt and accurate service

  • Tier 2 Support
    Subject matter expert
    Track helpdesk tickets and top issues
    Leader and participant callbacks

  • Tier 3 Support
    Qualify software issues
    Track defect and enhancement list
    Software and system engineering


Help Desk Support

If immediate attention is required, please dial the help desk support number listed below to speak with a customer support technician.

Phone service level goal: 80% answered in 60 seconds or less Email service level goal: Response within 24 hours of e-mail receipt.

Technical Support Services (Help Desk)

U.S. Toll-Free Number +1.888.665.8640 or +1.404.490.4220
Email: support@ucanytime.com / Helpdesk

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