Contact our Help Desk via email or phone with your questions about any audio, video or web conferencing platform.
U.S. Toll-Free 1.888.665.8640
or 1.404.490.4220
Email: support@gisolutions.com
A technician will answer your call within 60 seconds,*
or your email within 24 hours.
*We've set a high standard to answer 80 percent of the calls our technicians receive within 60 seconds.
We offer three tiers of technical support for you to choose from:
-
Tier 1 Support
Real-time support escalation
Prompt and accurate service -
Tier 2 Support
Subject matter expert
Track helpdesk tickets and top issues
Leader and participant callbacks -
Tier 3 Support
Qualify software issues
Track defect and enhancement list
Software and system engineering
Help Desk Support
If immediate attention is required, please dial the help desk support number listed below to speak with a customer support technician.
Phone service level goal: 80% answered in 60 seconds or less Email service level goal: Response within 24 hours of e-mail receipt.
Technical Support Services (Help Desk)
U.S. Toll-Free Number +1.888.665.8640 or +1.404.490.4220
Email: support@gisolutions.com / Zoom Knowledgebase