+1.888.222.5674 or +1.404.699.2002
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Support Ticket System

Commercially reasonable efforts will provide video service of at least a 99.9 percent level of monthly uptime, excluding regularly-scheduled maintenance and force majeure events. These same efforts will also be used to inform customers if scheduled maintenance will be performed at alternative times.

  • Tier 1 Support
    Real-time support escalation
    Prompt and accurate service

  • Tier 2 Support
    Subject matter expert
    Track helpdesk tickets and top issues
    Leader and participant callbacks

  • Tier 3 Support
    Qualify software issues
    Track defect and enhancement list
    Software and system engineering

 

Help Desk Support

If immediate attention is required, please dial the help desk support number listed below to speak with a customer support technician.

Phone service level goal: 80% answered in 60 seconds or less Email service level goal: Response within 24 hours of e-mail receipt.

Technical Support Services (Help Desk)

U.S. Toll-Free Number +1.888.665.8640 or +1.404.490.4220
Email: support@ucanytime.com /  UCAnyTime Support Web Page

 

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