For all your videoconferencing equipment, video infrastructure, or network, including firewall and routers, take inventory:
- Do you have a videoconferencing system that isn’t working as it should?
- Do you have trouble connecting to other sites, so they can hear and see you, but you can't hear or see them?
- Do you need training or spare parts?
- Or did you inherit a system and need to learn more about it?
Then our on-demand technical support service is for you.
Call our toll-free number or use one of our global access numbers to get technical support fast. We don't ask for contract ID’s or a list of other data because we know your needs are time critical and that you need real assistance right away so you can join your important call. That's why we only employ seasoned videoconferencing technicians and engineers with decades of experience in the field. They have video endpoints at their desk and access to all the tools they need to assist you when you call.
Over the phone or on-site, our service is available at short notice. Our technicians have worked on just about every kind of videoconferencing and telepresence system since 1996, and many hold certifications from multiple manufacturers and have decades of experience working hands-on with a variety of videoconferencing endpoints from Polycom, LifeSize, Avaya, Radvision, Tandberg, Cisco, Sony, and other manufacturers.
Regardless of who you purchased your system from, who installed it, or how much or little you know about it, we can identify, assess, and optimize your system. Usually we can even offer a manufacturer-backed maintenance contract for your system, if you want the peace of mind of expedited part replacement and the ability to upgrade to the latest system firmware.
We can quickly assess the state of your equipment, software levels, configurations of your video room system, and even your Internet firewall. We can work with your end users, the IT team, or outsourced IT support providers to assure that your equipment performs to its best capacity. We can even teach your system new tricks, like becoming part of a meeting joined by others via their desktop, tablet, or smartphone. We have a bag of “magic tricks,” such as using one of our own cloud-hosted H.460-compliant and secure firewall traversal gateways to allow your system to participate in video calls quickly, securely, and seamlessly without the need to modify your router or firewall configurations.
Help Desk Support
If immediate attention is required, please dial the help desk support number listed below to speak with a customer support technician
Phone service level goal: 80% Answered in 60 seconds or less.
Email service level goal: Response within 24 hours of email receipt.
Technical Support Services ( Help Desk)
U.S Toll-Free Number +1.888.665.8640 or +1.404.490.4220