We have an excellent track record of keeping clients, and keeping them happy.
Kelly T., an IS manager in the steel industry wrote:
"Your customer service is second to none. Over the last few years we have experienced excellent customer service. Your staff has been professional, fast, and courteous. Your help was instrumental in making our unified communications project a success."
GIS has worked with this client since 2001, and has provided them with:
- A total of eight videoconferencing solutions in Ohio, Texas, and Georgia,
- AV Integration and Extron Touch Panel Control for a multimedia training space,
- Desktop and mobile videoconferencing for the sales force and trainers,
- A multi-point video bridging service,
- Event management for their annual awards ceremony,
- On-site training,
- Technical and program support,
- A training and adoption program.
Steve H., an IS manager in the automotive industry wrote:
"Even after five or six years from the initial purchase from you, your service and support is impeccable. Thanks for being there for us. If you ever need a reference for a potential client, I’m your man."
GIS provided this company with:
- IP and ISDN-based videoconferencing system,
- Originally installed as ISDN based video system only,
- Assistance with upgrading software to the latest release,
- Detailed information on IP configuration,
- Assistance with firewall configuration,
- Live interactive videoconferencing testing,
- Documentation of settings,
- Readiness for continued support.
Others have written similarly gratifying praise. Here are some of their unedited comments:
U.S. Treasury: “Thanks for all your help. You all are awesome!”
Anonymous: “Every time I have contacted your support I have been very impressed with the technical support provided and the friendliness of the person I have worked with. Keep up the good work!”
A couple was married in Atlanta while the wedding party witnessed from a castle near White Plains, New York, thanks to our firewall traversal technology. The couple had wanted this special priest, a friend and colleague of the late Reverend Martin Luther King, Jr., to perform their ceremony, but at 92 he was just too frail to make the journey to New York, where friends and family awaited. Videoconferencing made it possible for them to participate while he joined the couple in matrimony from his church in Atlanta. We received this note:
“I am writing on behalf of the newly married couple. They are most grateful for your assistance in their wedding (via videoconference) on Saturday. Claudia, your total determination to make this happen did not go unnoticed and Werner's ability to defy the internet issues and get the signal through made many people very happy. Technical expertise and a can-do attitude together are a winning combination. I will definitely recommend Global Interactive Solutions to anyone.”
From a customer, after receiving the invoice! “Thanks so much your service was outstanding.”
From a customer cancelling his video service subscription: “I just want to make sure you know that we're not stopping this service because of anything you or your staff have done. To the contrary, you've been completely supportive and have provided better service than we ever expected. I would highly recommend your company to anyone who wanted to adopt a videoconferencing system.“
Jim G., Director of Corporate IS: “Please pass on my thanks and appreciation for your help with this video conference. Again, thanks for your great job of passing the video feed on to us in New Mexico. I certainly will have no hesitation to use your organization in the future, and would recommend your organization to others with complete confidence.”
Anonymous: “Very nice you guys have done a fantastic job at both locations, your professionalism didn’t go unnoticed.”